Shipping policy

Shipping Policy — Routéa Labs

At Routéa Labs, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for important information regarding order processing, shipping timelines, and delivery.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Shipping Times

Estimated delivery times may vary depending on your location and shipping carrier.

United States

  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–5 business days

International Shipping

  • Estimated delivery: 7–21 business days

Please note that international orders may experience customs delays depending on the destination country.

Shipping Rates

Shipping fees are calculated at checkout based on:

  • Your delivery location
  • Shipping method selected
  • Order weight and size

We may occasionally offer:

  • Free shipping promotions
  • Discounted shipping during special campaigns

Tracking Your Order

Once your package ships, you will receive a tracking number via email. Tracking updates may take up to 48 hours to appear.

Delayed or Lost Packages

Routéa Labs is not responsible for shipping delays caused by:

  • Weather conditions
  • Carrier issues
  • Customs processing
  • Incorrect shipping information provided by the customer

If your package appears lost or significantly delayed, please contact us at:
support@routealabs.com

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered:

  • We may not be able to modify the order once shipped
  • Additional shipping fees may apply for reshipment

Damaged Packages

If your order arrives damaged:

  1. Contact us within 48 hours of delivery
  2. Include photos of:
    • The damaged item
    • Packaging
    • Shipping label

We will review the issue and provide a replacement or solution when applicable.

International Customs & Duties

International customers are responsible for any customs fees, import taxes, or duties required by their country.

Contact Us

For any shipping-related questions, please contact:

Routéa Labs Support
📧 support@routealabs.com

Thank you for shopping with Routéa Labs.